CARC will introduce new rules protecting the rights of people with disabilities on air travel – Fana News

CARC will introduce new rules protecting the rights of people with disabilities on air travel

Amman, September 7 (Petra) – Civil Aviation Regulatory Commission
(CARC) announced the publication of new instructions governing
protection and assistance to people with disabilities and
persons with limited mobility during air travel. Instructions,
issued in accordance with Jordan Civil Aviation Regulations Part 211 (JCAR-PART
211), were published on the official website of the Commission in advance.
on their mandatory implementation from December 1, 2026.

The instructions were developed in collaboration with the Supreme
Council for the Rights of Persons with Disabilities and
partnership with the European Union. They are intended to be consistent with
international standards and practices in civil aviation and support
accessibility, equal opportunity and passenger protection.
dignity and independence.

According to a Commission statement issued on Monday, the assistance
services and facilities for passengers with disabilities should be
is provided free of charge, without any additional commissions or financial
burden. The instructions also prohibit charging for medical products.
and auxiliary equipment, as well as exempt passengers with disabilities and
their accompanying persons during pre-booking and seat selection
fees to ensure their needs are met.

The instructions set out the rights and responsibilities of various
Parties involved in air transport. Passenger rights include
prohibition on refusal of booking or boarding on the grounds
disability. Airlines will also be required to carry up to two
assistive equipment or wheelchairs free for everyone
passenger, in addition to medical equipment.

Certified service dogs can be carried on board free of charge.
cabin according to applicable requirements.

Airlines will be required to provide assistance and care
passengers free of charge, as well as transmit requests for assistance and
relevant notifications to airport operators within the specified
deadlines. Passengers with disabilities will have priority when
completion of registration procedures through designated and clearly marked
counters. Ancillary equipment must be moved, loaded and unloaded.
with the highest level of care and priority.

If a passenger’s wheelchair is delayed or damaged, the airline must
provide immediate temporary replacement wheelchair and pay compensation
passenger for a damaged wheelchair, in accordance with
instructions.

Airport operators will be required to provide clearly identified
help points equipped with communication and accessibility equipment
objects inside and outside airport buildings, including
entrances, parking areas and reception desks. They should also
facilitate the movement of passengers at various stages
travel, including security procedures, passport control, boarding,
baggage claim and access to services.

The instructions also require airport operators to install
approved quality standards and maintain separate financial statements
for these services.

Regarding complaints, passengers will be able to file complaints.
through accessible and understandable channels within six months from the date
flight date. Complaints can be initially filed
directly to the airline or the relevant airport authority. If
the issue has not been resolved satisfactorily, passengers can contact
complaint to the Civil Aviation Regulatory Commission, which
responsible for compliance with regulatory requirements, complaints handling
electronically and ensure the restoration of passengers’ rights.

Passengers may also authorize another person to make their claim.
on your own behalf by official power of attorney.

The Commission called on stakeholders and partners in the aviation industry
sector to review JCAR-PART 211 parts through your official
website and start making the necessary technical and organizational
organization and training of personnel before its mandatory implementation
December 1, 2026.

//Petra//WH