Qantas passenger slams unclear dress code rules in lounges after she was refused UGG boots

A Qantas customer has slammed the airline after she was refused entry into the lounge because she was wearing UGG boots.

Cassidy Gaither shared the video on Thursday after she was blocked from entering the Qantas lounge at Melbourne Airport.

The staff took issue with her footwear, a pair of slipper-like boots.

The frequent flyer said she had visited “five separate lounges” in the last month, including in London, Auckland and Adelaide, wearing the same shoes and never had an issue.

Ms Gaither added that there were no obvious signs prohibiting the wearing of slippers in the living room, other than a brief note stating that wearing “pyjamas” was prohibited.

She noted that her Ugg boots were typically worn outside the home and asked why they were categorized as pajamas and why she went to some stores and not others.

“I understand you have a policy, but you have to enforce it everywhere,” Ms. Gaither said.

“I don’t understand this dress code… Put it everywhere and make it really obvious. Nobody looks up dress codes on the Internet.

Cassidy Gaither (above) was banned from Melbourne’s Qantas lounge for wearing UGG boots.

Ms Gaither was surprised to learn that at Qantas Lounges (pictured in Melbourne) boots are considered “sleepwear” as they are typically worn outdoors.

“Also, when will these sleepwear be available?” You wear them outside, they have an outer sole, and this is an airport.

“Who cares what we wear?”

Ms. Gaither alleged that the employee “targeted” her among a line of guests because she did not match other guests who were dressed in business attire.

“I spend so much money on flights so I can use the lounges,” she said.

“Don’t reject me for something that doesn’t really matter.”

Qantas advises travelers heading to domestic and international lounges to dress in “smart casual” clothing.

The wearing of rubber thongs and bare feet is strictly prohibited in the salons.head-to-toe sportswear, beachwear including beach shorts, clothing with offensive images or slogans, and revealing, unclean or torn clothing.

It also states that “sleepwear, including Ugg boots and slippers, is prohibited.”

Clean reflective uniforms and oUniforms are allowed there.

The Daily Mail has contacted Ms Gaither and Qantas for comment.